Care models have changed, and technology is forcing change at a faster pace than ever before. Health organisations, like Calvary Health Care, must embrace this revolution that is transforming how care is managed, accessed, and delivered, as well as harness business efficiencies.

As a not-for-profit provider reliant on income that is pre-determined by governments and private health insurers, we must invest in technology that ensures we are providing proven, person-centred health care.

Calvary is in a unique position as a provider of hospital, residential aged care, and home care services. This means the opportunities and challenges associated with the technology we choose to adopt must contribute to achieving our strategic vision of providing great, connected care to and for all our patients, residents, and clients. The technology and digital health systems must also support our workforce in delivering quality, safe and compassionate care.

At the core of our organisation-wide transformation is the Calvary Care System. This is underpinned by an ambitious digital platform to create a single view of each individual consumer across all our care streams.

We are starting with our home care services. Through the implementation of the Calvary Care System, we will gain advanced insights of our home care clients, enabling more robust engagement and improved health outcomes. The digital platform accessed by care staff and clients, allows an individual’s care to be proactively monitored and altered to meet existing, emerging, and changing needs.

The Calvary Care System will be adopted by our hospital and residential aged care services in late phases, to bring to life the strategic vision of great connected care with a modern digital tool that enables Calvary’s patients, residents, and clients to seamlessly engage with and access all our services in direct response to their needs. Our workforce across the organisation will have access to information about each individual; reducing duplication, improving safety, and providing timely care.

The Calvary Care System is one example of the organisation’s commitment to embracing technology that is person-centred. Following our strategic refresh in 2024, Calvary has also created a dedicated national manager for emerging technology and health informatics in recognition of needing our information systems to keep pace with rapid technology changes. This has accelerated an assessment of new automation technology with a focus on those that have proven outcomes for our patients, residents, and clients, as well as our business systems.

To that end, Calvary has commenced modernising its data platforms to ensure it remains at the forefront of opportunities arising from agentic artificial intelligence. In particular, focussing on its already industry-leading role in aged care performance reporting, Calvary is using these data science systems to inform decisions that support an improved experience across all of our services, while also benefitting from business efficiencies achieved through change.