Corporate privacy and policies
Your privacy
The privacy of your personal information is governed by the Privacy Act 1988. In addition, Calvary has its own Privacy Policy which has been drafted in conjunction with the Office of the Australian Information Commissioner.
We collect personal information with your consent, from you or a responsible person and the services which has referred you to us. This information is often collected using forms which either you complete or we complete in your presence.
The personal information we collect may include your personal details, information about your health and services you may use or require, your families and carers, living arrangements, lifestyle and relevant banking details for billing purposes.
Download the Calvary Collection Notice for more information.
You have a right to access your personal information, subject to some exceptions allowed by law, and to request a change to your information if you consider it is inaccurate.
You may contact the Privacy Officer if you would like to access your personal information or medical records. In some circumstances, where the information is in the past and has been archived, Calvary may charge a fee for searching for and providing access to your information.
You may fill in a feedback form, write to or call the Privacy Officer:
Privacy Officer
Little Company of Mary Health Care Limited GPO Box 4121, SYDNEY NSW 2001
We take any suspected breach of privacy very seriously. If you believe your personal information has been used in a manner inconsistent with the Calvary privacy policy you may raise this as a complaint with us via our online feedback form.
Talk to the person in charge or any health worker at the time of the problem
You can write, phone or see the person in charge at any time during your care or afterwards
If you are not satisfied with the results of your complaint you can contact the Chief Executive Officer or General Manager of the Calvary Service
If you are not satisfied with the response you receive, you may wish to lodge a further complaint with the Calvary National Privacy Officer.
Privacy Officer
Little Company of Mary Health Care Limited GPO Box 4121, SYDNEY NSW 2001
If you are still not satisfied with the outcome of your complaint, then you can make a complaint with the Office of the Australian Information Commissioner.
Be assured that Calvary wants to resolve your concerns quickly and fairly to your satisfaction.
Your complaint will be handled confidentially and will not adversely affect the service you receive.
Privacy and policy statements
To help ensure we conduct business according to the values embodied in The Spirit of Calvary and our Mission and Values, our policies define what we expect of ourselves in caring for others and the environment.
Our policy statements
In accord with the National Catholic Safeguarding Standards
Safeguarding commitment statement
Calvary is committed to safeguarding the welfare and dignity of all children and adults. In keeping with our mission, vision and values, Calvary is committed to providing a safe environment for all people who enter Calvary facilities and receive care from Calvary in their homes, especially children and adults at risk.
For more information, please visit Your Rights and Responsibilities.
Diversity and inclusion
Calvary is committed to valuing and respecting each other as colleagues and peers.
We value the fact that individuals bring different ideas, skills and backgrounds to their work at Calvary and embrace workplace diversity as a source of strength.
Whistleblower Policy
Consistent with our values of hospitality, healing, stewardship and respect, Calvary is committed to encouraging the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct involving Calvary’s businesses and to providing protections and support measures for people who make a report in accordance with this policy.