Relationships

PEARS - Model of Care for the care of older people

Relationships are supported by the following five principles:

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Social inclusion
There is inclusion of patients, residents or clients as valued members of the community through engagement, recognition and participation.
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Care and compassion
Compassionate and skilled teams value people and the importance of communication and interpersonal skills in care.
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Families and friends are welcome
Families and friends are welcome and encouraged to be at care sites and there are spaces available for them.
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Community linkages
Continuous connection to the wider community allows for meaningful relationships, activities and ongoing contribution to society.
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Personal connections
Opportunity for patient, clients and residents to form personal connections with each other, volunteers, visitors and staff is enabled.

Monitoring: evidence and measures

The key tools used to monitor are:

  • National Aged Care Quality Standards 1 & 4

  • Residents in the facility have caring and compassionate relationships and friendships.

  • Residents have opportunities to connect with the local community.